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Customer Corner |
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| Frequently
Asked Questions |
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How
do I upload artwork?
If you want to use a graphic located on your local
computer, go to
Art Library. This will lead you to a page
where you can find the file on your computer by
clicking the "Browse" button. You will
see a browse window that will let you navigate
to the desired file. The process is very similar
to attaching a file to an email message. Find
the graphic and click the "open" button.
Next, click on the "Upload Now" button
to upload and review your graphic before you start
designing.
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What
happens if I don't have artwork on my computer?
The Design
Studio accepts many types of electronic artwork
files, including BMP, EPS, JPG, PNG and TIF formats.
You can load a file from any removable media (Zip,
Jaz, floppy) drive or network connected to your
computer. If you need to get the artwork from
someone else, EPS is the preferred format because
it produces the best image quality.
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What
is the minimum resolution for artwork?
If you are using bitmapped artwork (e.g. GIF,
BMP, TIF, JPG), at least 600 x 600 pixels is recommended.
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What
is the difference between bitmap and eps file
types?
Bitmap images are defined by a precisely "mapped"
collection of individual dots or pixels of various
colors. EPS (Encapsulated Postscript) files define
graphics using mathematical algorithms that allow
for scaling and modification without a loss of
image resolution.
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Can
I use artwork containing PMS colors?
The Design Studio will accept files with PMS (Pantone®
Matching System) colors in EPS files but will
convert them to RGB (Red, Green, Blue) colors
for display on your monitor. The original PMS
information will be passed to production with
your artwork, but you should also note your PMS
colors at "Step 2: Prep It, Verify Color
Information", in the Design Studio. This
will ensure your specifications are included with
your order.
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What
does 4-color process mean? When should I use it?
If you have a photographic or painting-like image,
chances are you will want to use a four color
process for decorating your product. Four color
process will recreate a photo-realistic image.
It is also sometimes used to represent artwork
that uses more than four solid colors because
using only four colors is more economical. The
process uses combinations of varying sizes of
blue (cyan), red (magenta), yellow (yellow), and
black (black) dots to create images.
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